Shipping Policy
Last updated: November 2025
Thank you for shopping with BALTCROW. We’re committed to providing a smooth and reliable delivery experience for all our customers and their beloved pets.
1. Free Shipping
We offer free standard shipping on all orders — no minimum purchase required. This applies to all pet products across the United States and eligible international destinations.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation. Once your order is ready, you will receive a confirmation email with tracking information.
3. Estimated Delivery Time
Our typical delivery time is 2–14 business days, depending on your location and the specific product. Delivery to remote areas may take slightly longer.
- 🇺🇸 United States: 2–14 business days
- 🇨🇦 Canada: 10–15 business days
- 🇬🇧 United Kingdom & EU: 10–16 business days
- 🌍 Other international locations: 12–20 business days
Please note that delivery times are estimates and may vary due to factors beyond our control (customs delays, weather, holidays, etc.).
4. Tracking Your Order
Once your order has shipped, you will receive an email containing a tracking number. You can track your order directly on our Track Order page.
5. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Delayed or Lost Packages
If your package is delayed or lost in transit, please contact us at support@baltcrow.com. We will do our best to resolve the issue and assist you in locating or replacing your order.
7. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by your local government. These charges are the customer’s responsibility and are not included in our product prices.
8. Contact Us
For any questions about shipping or delivery, please reach out to our team at support@baltcrow.com.